Returns + Refunds
The honest version: a finite drop cannot always honour an exchange, so we tell you before you commit rather than after.
The window
7 days from delivery. Unworn, unwashed, tags on, in a state we could sell to someone else.
Who pays the return
We do, if the piece is faulty, mis-printed, or not what you ordered. You do — a flat ₹99, deducted from the refund — if you simply changed your mind.
How the refund arrives
To the original payment method, within 5–7 working days of the parcel reaching us. For cash-on-delivery orders there is no original method, so we ask you for a UPI ID during the return and pay to that.
Exchanges against finite stock
"7-day returns" and "once it's gone, it's gone" cannot both be true for an exchange, so here is what actually happens: the moment we approve an exchange we take your replacement size out of live stock and hold it for 7 days. If that size has already gone, we say so before you send anything back, and the only option is a refund. We will not take your garment and then tell you.
Reverse pickup
Available at most pincodes. We check yours before you commit. Where it is not available we send a prepaid label and you drop it at the courier point.
What we cannot take back
Anything worn, washed, altered or scented. Innerwear. Pieces bought from anyone who is not us — which is everyone, because we are D2C only.
Cancellations
Cancel free any time before dispatch. After dispatch it becomes a return.