Returns & Refunds
Seven days from delivery, unworn with tags on. The window, who pays, and how the money comes back.
The window
You have 7 days from delivery to request a return or exchange. The returned product can take a further 5–7 days to reach us. Items must be returned in the same condition they were received, unused, unworn, undamaged, with original tags and packaging intact.
Who pays the return
We offer reverse pick up where the service is available at your pin code. A flat ₹100 reverse shipping fee per order will be deducted from your refund, regardless of how many items are being returned. One order. One deduction. Not one per piece. Rules are rules.
Reverse pickup
Our courier partner will make two pickup attempts. If both attempts fail, you'll need to ship the package to us yourself.
Reverse pickup depends on pin code availability. If your area isn't serviceable, you can self-ship the return to our Tiruppur address.
Exchanges against finite stock
Want a different size? You can request an exchange within the 7-day window.
If your replacement size is available, we'll hold it for you. If it's already gone, we'll let you know and process the applicable refund/store credit instead.
How the refund arrives
For prepaid orders, refunds are made to the original payment method after the returned product is received and processed. Please allow up to 7 days for the refund to reflect in your bank account.
For COD orders, refunds are issued as store credit to your registered email address or contact number within 1–2 working days from return pickup. Sorry but Shipping charges are non-refundable.
Free Product & Promotional Offers
Orders placed under Buy 1 Get 1 Free or similar promotions are not eligible for returns or refunds where free products are included.
What we cannot take back
For hygiene reasons, we don't accept returns on accessories, masks, boxers, briefs, trunks and perfumes, among other applicable categories. We also cannot accept anything that has been worn, washed, altered, damaged or returned without its original tags and packaging. It should be in a condition to resell.
Products purchased anywhere other than 224dot aren't eligible for returns or exchanges. We're D2C, after all.
Self-shipping a return
If reverse pickup isn't available at your pin code, you can ship the product to:
224dotNo. 8/526-A, Amman Avenue,Arul Industrial Estate, Sedapalayam Road,Karaipudur Post, Arulpuram,Tiruppur – 641605
Pack the product securely, too bad if your have torn our package cover and mention your ORDER ID and registered mobile number on the package. All items must be unused, with original tags and packaging intact.
For self-shipped prepaid orders, the applicable refund includes ₹100 towards courier charges. COD returns are issued as store credit.
We recommend using Speed Post for self-shipping.
Cancellations
You can cancel your order until it leaves our warehouse. Once dispatched, the order can no longer be cancelled and will fall under our return policy.
Received something damaged or incorrect?
If your order arrives damaged or doesn't match what you ordered, contact us within 24 hours of delivery.
Email us at support@224dot.in or call +91 95003 72103.
Our support team is available Monday to Sunday, 10 AM to 6 PM. We don't handle customer queries over WhatsApp. Founders are millennials Afterall.
A few things worth knowing
Please make sure your bank details are correct when provided for a refund. Any errors in the details supplied by you are your responsibility.
If your order shows as delivered but hasn't reached you, contact us within 24 hours.
Once your return reaches us, we'll inspect the product and confirm your refund eligibility by email. Refunds are processed as soon as possible and, where applicable under the existing policy, within 30 working days of confirmation.
Policy updates happen from time to time. Check this page for the latest version before placing an order.
Cash on delivery — the ₹100 advance
Every cash-on-delivery order needs ₹100 paid online at checkout ("Pay ₹100 now, the rest on delivery"). It counts toward the order value, and the order is placed only once it has been paid. The courier collects the order total less ₹100; the invoice shows both parts.
If the delivery is refused, the ₹100 advance is forfeited. If the courier loses the parcel or cannot deliver it, or the order is cancelled before dispatch, the advance is refunded to the original payment source. On a return it is part of the order value, so it is included in the store wallet credit.