Shipping

PROCESSING

You got to give us 24–48 HOURS.

Once your order lands with us, allow 24–48 hours for processing, excluding Saturdays, Sundays and National Holidays. We also deserve some rest.

Processing time is separate from the time your shipment takes to reach you once your order has been fulfilled.

Once processing is complete, you'll receive your tracking number immediately. Your tracking number will update once the order is booked for pickup in our system.

PURCHASING

Adding an item to your cart does not guarantee that it will still be in stock when your order is processed. If an item sells out before processing, we'll contact you via phone and email regarding the missing item. Please pick up.

At checkout, you'll be shown the available shipping methods and their applicable costs before completing your purchase.

SHIPPING

Please allow 4–8 business days for domestic shipping. Then the best is in your hands.

Want your order to reach you without unnecessary detours? You make sure your shipping address is entered correctly and includes all required information.

Street numbers, abbreviations, important landmarks, building names and apartment numbers matter. Incorrect or incomplete details can affect delivery.

224dot is not responsible for lost, stolen, misplaced or incorrectly addressed packages.

Once your package leaves our office and is handed over to the post office/courier, it is outside our direct control. However, in such cases, we can take appropriate action with the courier service.

EXCHANGE & RETURNS

7 DAYS. KEEP IT UNWORN. I know it must be difficult but we got to try here.

Returns and exchanges will be considered within 7 days of receiving your product, provided the item is in perfect selling condition and unworn.

Tags must be included and unbroken.

Please read the Returns/Exchange Policy carefully before placing your request.

01. EXCHANGES

Want a different size? Here's how.

Create an exchange request through the Exchange/Return Portal.

Once your request is received, we'll initiate a reverse pickup from your location.

When the returned item reaches our facility and passes our quality check, your exchanged item in the preferred size will be dispatched from our facility.

02. RETURNS

Change of mind? We've got the process. A reverse pickup will be initiated and the product will be collected from your location.

Once the item reaches our facility and passes our quality check, your refund will be initiated to the original payment method or as store credit.

A restocking and transportation charge of ₹100 per order will be deducted. Sorry not sorry

REFUND TIMELINES

Original payment method: 4–5 business days to reflect in your account.

Store credit: Instant.

Every returned item is thoroughly inspected before a return is processed.

Items found worn, used, damaged or otherwise unsellable will be rejected and will not qualify for a refund.

Received a faulty item?

Don't wait on this one.

If you receive a faulty item, you must raise a return request within 3 days of receipt.

After this period, we cannot provide assistance for the faulty item.

For help, contact support@224dot.in.

Sale & offer products

Some deals don't come back.

Products purchased under "SALE" or "OFFERS":

Cannot be cancelled once the order is placed

Are not eligible for return

Are not eligible for refund

Are not eligible for exchange

Please review your order carefully before finalising your purchase.

NON-RETURNABLE ITEMS

Some pieces are final.

The following products cannot be returned:

Headwear · Innerwear · Accessories

POSTAGE & SHIPPING COSTS

We cannot refund your postage costs unless the product you received is faulty or incorrect. If your item is faulty or incorrect, you must inform us within 3 days of receipt. After this period, we cannot provide refunds or assistance for the issue.

STILL UNSURE?

Please make sure you've carefully reviewed your order before finalising your purchase.

If you need more information or aren't sure whether your order qualifies for a refund or exchange, contact us at:

support@224dot.in