Returns and exchange

How it works

1. 01 — Open your orderFind it below with the order number and the mobile you ordered with. Every item inside its 7 days, with no request on it yet, has its own "Request return or exchange". Ask for several at once if you need to.
2. 02 — Return or exchangeA refund, or the same piece in another size. For an exchange you pick the new size, and we only offer sizes that are in stock.
3. 03 — Tell us whyPick a reason — it is required — and add a note if you want to.
4. 04 — Photos, for a faultOnly when it is defective, damaged or the wrong item: at least 2 photos, one of the problem and one of the tag. Every other reason skips this.
5. 05 — Check and sendThe summary shows the ₹100 fee (or that it is waived), where your refund goes and the pickup address. Send it and the pickup books itself — nobody reviews it first.
6. 06 — Follow itIts status shows on your order page, and we email or WhatsApp you at every change. An exchange's replacement ships the moment the courier collects the original.

The rules

• Window7 days from the delivery date. After that, the request button goes.
• Reason and photosEvery request needs a reason. Photos are needed only for a defective or wrong item.
• No waitingA valid request books a reverse pickup straight away. Nobody reviews it before the courier comes.
• InspectionEvery piece is inspected when it reaches our warehouse. A refund is confirmed only once it passes.
• The fee₹100 on every return and every exchange. No fee when it is defective or the wrong item.
• Where the money goesPaid online: refunded to the way you paid. Paid cash on delivery: credited to your store wallet.
• ExchangesYour replacement is shipped when the courier picks up the original.
• Sale, bundles and BOGOSale section pieces, bundles and buy-one-get-one orders cannot be returned or exchanged — except when they are defective or the wrong item, which we still accept.
• One request per itemEvery item on an order can have its own request, and one only. A replacement from an exchange cannot be returned or exchanged again unless it is defective or wrong.
• Store walletWallet credit lasts 60 days from the day it is added.
• CourierPickups and replacements travel through Shiprocket, our shipping partner.
• Cash on deliveryEvery cash-on-delivery order needs ₹100 paid online at checkout. It counts toward your order, and it is forfeited if the delivery is refused.

Reasons

Style or colour preference on its own is not a reason we accept, so there is no “changed my mind”. A waived fee is confirmed, or put back, at inspection.

Where your request is

• RequestedWe have it, and the pickup is being booked.
• Pickup scheduledA courier is booked. We tell you the pickup date.
• Picked upOn its way back to us. For an exchange, your replacement ships now.
• ReceivedAt our warehouse, waiting to be inspected.
• Inspection passedApproved. A return is refunded next; an exchange is complete.
• RefundedThe money is back with you, or in your store wallet.
• Did not pass inspectionDid not pass inspection — worn, washed, tags missing, damaged after delivery, or the fault could not be found. We will tell you which, and what happens to the piece.
• CancelledIf you cancel before the pickup, or after 3 pickup attempts that did not find you.

Refunds

A return refunds what you paid for the item, less ₹100.

Defective or the wrong item, confirmed at inspection: the full amount, no fee.

No fault found, but the piece is otherwise fine to return: it can still go through, with the ₹100 fee taken.

Paid online: back to your card, UPI or bank account, through the payment gateway.

Paid cash on delivery: everything you paid — the ₹100 advance and the cash — less any fee, as store wallet credit.

An exchange's ₹100 is paid online when you send the request. None for a defective or wrong item.

The original shipping charge is not refunded.

Store wallet

Every cash-on-delivery refund is paid into your store wallet.

Your balance is on your account page, with the date it expires beside it.

Each credit lasts 60 days from the day it is added. We remind you before it lapses, and the oldest credit is always spent first.

Use it at checkout for part of an order or all of it, and pay the rest any other way.

Wallet money spent on an order goes back into the wallet if that order is cancelled or returned.

Cash on delivery — the ₹100 advance

At checkout, choosing cash on delivery means "Pay ₹100 now, the rest on delivery". The order is placed once that ₹100 goes through.

The courier collects the rest — your order total less ₹100. Your invoice shows both parts.

Refuse the delivery and the ₹100 advance is forfeited.

If the courier loses the parcel or cannot deliver it, or the order is cancelled before it ships, the ₹100 comes back to the way you paid it.

Return a cash-on-delivery order and the ₹100 is part of what is credited to your wallet.